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Returns

You must contact us prior to returning any stock item within 3 business days after receipt and inspection of goods for instructions on the required method of return. A 20% restocking fee will be charged for stock items returned for any reason other then defective or we shipped wrong item to you. Upon inspection, if we determine the item was used, no refund will be issued. Custom or special orders may not be returned for any reason. Your shipping costs will be refunded only if the item is defective or we shipped the wrong item.

INSPECT IMMEDIATELY

The receiver is responsible for noting any visible damages on the delivery receipt before deciding to accept the shipment and signing for it. This package is fully insured and has been packaged in accordance with the carrier’s guidelines. If the contents of this package are received damaged, the receiver must report damages to the shipper within 24 hours of signing for the package. Absolutely no portion can be used or removed from the receivers location without the explicit consent from the shipper in writing. If damages are not reported and the shipper has not provided written consent to use the contents the claim becomes invalid and you the receiver are agreeing to accept full responsibility and will pay for the repair and / or remanufacture of any damaged portions. No replacement items will be shipped until damaged items have been returned to our facility for inspection.

CONCEALED DAMAGE

The following steps must be taken to report a valid damage claim.

  1. Damage must be reported to the shipper within 24 hours of receipt of package.

  2. If you have a digital camera, please take photos of the damage (from several angles, showing all damage pieces would be best.), e-mail to shipper.

  3. Keep package & all packing materials for inspection in the same box it was received in. Do not throw anything away.

  4. Do not use any of the package contents. Do not remove any portion of the package contents from the receiver’s location before the required inspection is made by the carrier. The inspector must see the package and the contents with the packing materials. In some cases, the package and contents are returned to the shipper. If the item is returned to the shipper in a different package, or does not contain all the original contents, the claim will be denied and the receiver accepts full responsibility to pay for any portions.

BuyTheSign.com
2404 43rd Ave West,
Bradenton, Florida 34205
Monday - Friday 9:am - 5:pm EST

941-753-4549